Will our bartenders receive their tips?
Rooam app has a default setting at 20% for tips. Rooam allows your team to spend less time processing credit cards, and more time serving your customers. Mo...
Tue, 23 May, 2017 at 12:06 PM
How do we (restaurants and bars) get paid?
Our processor deposits your earnings directly into your bank account up to 5 times a day.
Tue, 23 May, 2017 at 12:07 PM
What if someone forgets to close their tab?
Option 1: You as staff or management, can close the guest's Rooam tab from your POS. Option 2: We will automatically close all Rooam tabs after you ha...
Tue, 23 May, 2017 at 12:08 PM
What if the customers phone dies?
Rooam protects you from dead phones, walked tabs, and any other technical issues. Even with a dead phone, you will be able to manually close out the ticket ...
Tue, 23 May, 2017 at 12:09 PM
What if the customer walks out?
If a customer walks out without closing the tab from their smartphone, no worries! You can always manually close out the ticket from the POS. We will also a...
Tue, 23 May, 2017 at 12:09 PM
Will you know who paid via Rooam?
Yes, we track every payment on our backend. You have access to every Rooam transaction via the My Account Dashboard.
Tue, 23 May, 2017 at 12:10 PM
What type of reports do we receive and how frequently do we receive them and are they sent via email?
You have access to a live reporting system in the My Account Dashboard. Under the "Transactions" tab, you have access to every single Rooam transa...
Tue, 23 May, 2017 at 12:11 PM
Are there fees associated with this service and how will we be notified of this fee?
Rooam is 100% free to use. Rooam does not charge anything for the restaurants to use Rooam. The only "fee" is the standard payment processing fee....
Tue, 23 May, 2017 at 12:12 PM

Can't find what you're looking for?

If you have any questions or concerns, we're here to help. Tap HELP in the Rooam app to contact us.